Privacy policy

Welcome to Dactyl Media ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including Dactyl OS.

We may collect the following types of information:

• Personal information. Name, email address, phone number, and other contact details you provide when you contact us or use our services.
• Usage data. Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies and tracking. We use cookies and similar tracking technologies to enhance your experience and analyze website performance.

When you authorize Dactyl OS to connect to an advertising, content, or analytics account, we access data from that platform on your behalf. This applies to Meta (Facebook and Instagram), Google, and any other platform you connect. We access only the accounts you have granted us, and only for as long as that grant remains in place.

From those connected accounts we may retrieve and store:

• Advertising data. Campaign, ad set, ad, and creative records, together with their performance metrics.
• Page and content data. Posts, captions, comments, and media associated with business pages and profiles you have connected.
• Audience and conversion data. Aggregated measurement and conversion results reported by the platform. We do not purchase or sell audience data.
• Access tokens. Credentials issued by the platform that authorize us to act on the connected account. Tokens are stored securely, used only to deliver the services described here, and destroyed when access is revoked or on request.

We use this data to research your market, produce strategy, copy, and creative, publish or schedule content and advertising you have approved, and report on results. We do not use it to build advertising profiles of individuals, and we do not sell it. Platform data is shared only with the subprocessors needed to deliver these services, and with the originating platform itself.

You can revoke our access at any time from the platform, and you can request deletion of what we hold by following our data deletion instructions.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.
• To respond to your inquiries and support requests.
• To send you updates, marketing communications, and promotional materials, with your consent.
• To analyze usage patterns and improve our website and services.
• To comply with legal obligations and protect our rights.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers. With trusted third-party service providers who assist us in operating our website and delivering our services.
• Legal requirements. When required by law or to protect our rights, safety, or property.
• Business transfers. In connection with a merger, sale, or other business transaction.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We keep personal data and connected platform data only as long as needed to deliver the services, and then delete it. Access tokens are destroyed when you revoke access or when a deletion request is completed. A limited set of records, such as invoices, may be retained where the law requires it. Full instructions, including response times, are on our data deletion instructions page.

You have the following rights regarding your personal information:

• Access. Request access to the personal data we hold about you.
• Correction. Request correction of inaccurate or incomplete data.
• Deletion. Request deletion of your personal data, subject to legal obligations. Step by step instructions are on our data deletion instructions page.
• Opt out. Opt out of receiving marketing communications at any time.

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: